FAQ

Q: When did NaN Teas start?
A: November, 2024 

Q: What does 0/0 mean?
A: In computing and mathematics, 0/0 represents division of zero by zero, which is considered undefined.

Q: How would you describe NaN Teas?
A: Undefined, warm and urban—full of character and ready to surprise your senses.

Q: Where are NaN Teas from?
A: Our teas are sourced directly from Taiwan. 

Q: How should I brew NaN Teas?
A: Brewing instructions vary by tea type. Each product page lists recommended water temperature, steeping time, and portion size.

Q: Can I make cold brew with NaN Teas?
A: Yes, cold brew is especially refreshing in the summer. Brewing instructions are available on each product page.

Q: Do I need to storage NaN Teas in the refrigerator?
A: Not necessary, but for green tea, refrigeration helps extend freshness.

Q: How long can I store the teas?
A: Our teas are best enjoyed within 2 years of purchase for optimal flavor, but if stored properly in a cool, dry place away from light and strong odors, they can remain enjoyable for much longer.

Q: Where can I see NaN Teas upcoming events?
A: Check our Events page for tastings, pop-ups, workshops and markets— every event is a chance to explore and connect!

Q: Can I collaborate with NaN Teas for my business?
A: Absolutely! From menu additions, seasonal specials, shelf sales, to hosting events — we love partnering with you! Reach out at [email protected]

Q: What kind of packaging do NaN Teas have?
A: Our teas come in loose leaf (tin and refill pack) and teabags (tin and box), designed to keep your tea fresh and flavourful.

Q: Is NaN Teas packaging sustainable?
A: Definitely! Our refill bags are fully composable, all paper boxes are FSC-certified, and our pyramid teabags are biodegradable, made from cornstarch. Every sip feels good and it’s kind to the planet too!