Deze website gebruikt alleen cookies voor geanonimiseerde statistieken (Google Analytics).

Terms & Conditions

Effective Date: 07-09-2025

Welcome to NaN Teas. These Terms & Conditions (“Terms”) govern your use of our website. By accessing or using our website, or by placing an order, you agree to these Terms.

1. Company Information

  • NaN Teas
  • Address: Posthoornstraat 17, 3011 WD, Rotterdam, The Netherlands
  • Chamber of Commerce (KvK) number: 96393246
  • VAT number: NL005207337B75
  • Email: [email protected]

2. General Information

  • These Terms apply to all visitors, customers, and users of the website.
  • We may update these Terms from time to time. The latest version will always be available on the website. Continued use of the website constitutes acceptance of the updated Terms.
  • These Terms are governed by Dutch law, including provisions from the Dutch Civil Code (Burgerlijk Wetboek, Book 6 & 7).

3. Products & Orders

  • All products are subject to availability.
  • Product descriptions, images, and pricing are provided as accurately as possible, but minor variations may occur (taste, aroma, packaging).
  • By placing an order, you confirm that you are at least 18 years old and legally capable of entering into binding contracts.
  • Payment is processed via trusted third-party providers (e.g., Stripe, iDEAL). NaN Teas does not store full payment details.

4. Shipping & Delivery

  • Shipping destinations and fees are shown at checkout.
  • Delivery times are estimated and may vary depending on location, shipping method, or customs delays.
  • Customers are responsible for providing accurate shipping information.
  • International customers are responsible for customs duties, taxes, or import fees.

5. Returns, Refunds & Right of Withdrawal

  • EU Consumers (Legal Right):
    You have the legal right to withdraw from your purchase within 14 days of receiving your goods, without giving a reason. To exercise this right, notify us at [email protected] before the period ends. Return the goods within 14 days. Return shipping costs are the customer’s responsibility unless the item was delivered incorrectly or damaged. Refunds will be processed within 14 days of receipt and inspection.
  • Exceptions:
    Opened tea packages or used accessories cannot be returned due to hygiene and safety reasons.
  • NaN Teas Policy (applies globally):
    If you receive damaged, faulty, or incorrect products, contact us immediately. We will arrange a replacement or refund at no additional cost. Refunds are issued to the original payment method.

6. Events & Tastings

  • NaN Teas occasionally hosts tastings, workshops, pop-ups, or other events. Event details, pricing, and cancellation terms are provided at booking.
  • We reserve the right to reschedule or cancel events due to unforeseen circumstances.

7. Accounts & User Responsibilities

  • If you create an account, you are responsible for maintaining the confidentiality of your login details.
  • Misuse of the website, fraudulent activity, or violation of these Terms may result in account suspension or termination.

8. Intellectual Property

  • All content on this website (text, images, logos, design) is owned by or licensed to NaN Teas.
  • Copying, reproducing, distributing, or commercial use of content without written permission is prohibited.

9. Liability

  • Liability is limited to the purchase price of the product in question.
  • NaN Teas is not liable for indirect, incidental, or consequential damages (loss of profits, delays, or shipping issues).
  • Nothing in these Terms limits your statutory rights under Dutch or EU consumer protection law.

10. Privacy & Cookies

  • We respect your privacy and comply with EU GDPR and Dutch privacy law.
  • Personal data is collected only for order processing, customer support, and Website improvements.
  • For full details, see our [Privacy Policy] and [Cookie Policy]. By using our website, you consent to cookies as described.

11. Changes to Terms

  • NaN Teas may update these Terms to reflect changes in law, business practices, or services.
  • The most recent version will always be on this page. Continued use constitutes acceptance.

12. Dispute Resolution

  • For disputes, Dutch consumers can use the European Online Dispute Resolution (ODR) platform: https://ec.europa.eu/consumers/odr/
  • Disputes not resolved amicably are subject to the competent courts in the Netherlands.

13. Contact